Reference

Open an Account With the Rules in View

Opening an account means agreeing to a short set of rules, and we wrote them so you can read the whole lot in one sitting — nothing buried about your wallet or your bKash, Nagad and Rocket payments.

Short clauses, no long schedulesWallet rules in one placeBangladesh support deskUpdates posted on this page
jilli644 Open an Account With the Rules in View
DATA AND ACCESS

Check How We Handle Your Account Data

Your data stays tied to what the terms describe. We hold registration details, wallet records and game history so a disputed balance can be checked against actual records instead of memory. Only staff who need it to settle a payment or answer your query can open that record. Cookies on this site keep your session signed in and remember the region you picked; clearing them in your browser signs you out, and nothing in your wallet moves when you do.

Records we keep

Registration details, wallet entries for bKash, Nagad and Rocket transfers, and your game history. That is what we need to settle a payout query or check a disputed balance on your account.

Cookies and sessions

Cookies hold your signed-in session and your region choice. Clear them from browser settings and you are logged out on that device, which changes nothing about your balance or pending withdrawal.

Login security

Your password plus the one-time code sent to your mobile are the two locks on the account. We never ask for that code in chat, and no agent needs a wallet PIN.

Corrections and closure

We action corrections to your name, mobile number or wallet details, and we close accounts on request. Any payout still in verification is settled before closure, as these terms describe.

TERMS SUPPORT

Reach Our Terms Desk When a Clause Is Unclear

Terms questions rarely need a long thread. Most of what you want to ask — why a payout is on hold, whether a second wallet is allowed, what a clause means for your account — we answer from the support tab inside your account wallet, where the agent can see the same payment record you can. Keep your registered mobile number to hand, because we confirm it before discussing anything tied to your account. One rule that never changes: no one from our side asks for your bKash or Nagad PIN, so treat any such request as a fraud attempt.

Team online

In-account chat

Sign in, open the support tab and start a chat. The agent already sees your deposit and withdrawal history, so you don't need to paste screenshots of your bKash or Nagad transfers.

Written request by email

Write to our terms desk when you want an answer you can keep — a clause explained, a name corrected on your account, or closure. Put your account number in the subject line.

Callback on your number

Ask for a callback and we ring the mobile number registered on your account, not a number typed into chat. Your Rocket or bKash PIN is never requested on that call.

Browse the Terms Questions We Get Most

These are the six things players in Bangladesh ask us about the terms most often, answered the way our support agents answer them in chat. If your situation is not covered here, message us from inside the account so we can look at your own wallet records rather than guess.

Yes. Ticking the box at registration is how you accept them, and the same rules cover your wallet from that moment. If you don't agree with a clause, don't finish registration.

We post the new text on this page with the date it applies from, and your account then runs on that version. If a change doesn't suit you, ask support to close the account.

Access depends on your local law and eligible regions, so a move can change what you are allowed to use. Tell support your new country and we will confirm whether the account stays open.

Usually a name mismatch — the bKash, Nagad or Rocket wallet isn't in the same name as your account, and the terms require matching names. Send a clear photo of your wallet profile and we will recheck it.

It stays yours. The terms set out how we hold it, how deposits from bKash, Nagad or Rocket are matched to your account, and how a remaining balance is returned if you close.

Message the support tab from inside your account and ask for your account data. We confirm the request against your registered mobile number, then send what these terms say you are entitled to.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.